We’ve Updated our Terms of Service

That’s a phrase you’ll hear every day. We agree to thousands of pages of terms of service every year and never read any of them. A lot of corporations use that fine print as a place to put punitive policies, extra fees, a huge price increase after 90 days, and permission for them to sell your data to even larger companies.

Because of all that, writing our Terms of Service felt a little icky. We have operated for five years without an official rulebook beyond “keep us in the loop if things change” and “don’t be a butthead.”

And largely the clients we have built relationships with don’t need governing. They follow all 21 pages of these simple rules without even reading them. Unfortunately, we’ve also had more than a handful of clients skip out on bills, purposefully misgender or talk down to my employees, expect us to clean without running water or electricity, and complain about a service they received two months after the job was completed.

So, here’s what we will promise:

Our Terms of Service will be easy to read

No dry language. No lawyer talk. No word salad. No dictionary required. Just simple rules that we can all agree on, written in simple language that we can all understand. Rules like our Inclement Weather policy, where either your family or our company can cancel without penalty during snow days. Or our Children/Elderly policy, which states that we are not responsible for taking care of dependent humans because we aren’t trained to. We promise you won’t have to wade through twelve syllable words just to get the information you need.

Our Terms of Service will be in large print

No tiny print, nothing to hide. As well as a conversational tone, you should also get the pleasure of being able to read without having to dig up your magnifying glass. We promise that our Terms of Service will be easy for you to read.

Our Terms of Service will be rational & attainable

We aren’t into arbitrary rules. We promise that our Terms of Service will only include policies that are realistic needs for us, and easy to attain for you. Our lockout policy, for example, gives a 15 minute grace period for you to arrange access to your home in the case of a lockout. And our rescheduling policy remains the same: we don’t penalize you for reschedules as long as you let us know the day before.

We will never sell or give away your personal information

John Oliver just did an incredible piece on how data brokers can collect your personal information and sell that data to advertisers or to the government— gross! At Good Witch Cleaning Services, we promise not to sell or share your personal information to others.

You can review our new Terms and Conditions here