Do you offer monthly services?

We do not, for a couple of reasons. Our biweekly package was designed with a lot in mind— improving indoor air quality, reducing germs, manufacturer recommended care of surfaces and fixtures, quality of life, and maximizing the positive impact we can make on your mental health. We worked with many industry experts to design these services, including our in-house Certified Master Textile Cleaner. Monthly cleans do not meet our minimum criteria on any of these metrics. Our intelligently designed services truly work and that is evidenced by the demand for our services: offering only weekly and biweekly cleans, we are regularly on a waitlist for new clients. Adding a rotation that doesn’t help you and increases demand beyond what we can supply would be setting us both up for failure.

Can I schedule a weekend clean?

Our operating hours are Monday through Friday, 8am to 5pm. If you need a clean done outside of these hours, we may be able to accommodate you for a small additional fee. The fee is $25 per employee, which goes directly to the employees who volunteer to use their family time to help meet your needs. And, no: you don’t get to decide how many employees it will take to clean your home. Our estimator bases the number of staff members on the amount of work to be done. (Commercial Janitorial clients are exempt from these fees by the nature of their needs and contracts).

How does the Security Deposit Guarantee work?

If your landlord is not blacklisted and you have allowed us to clean the entire property, you’re covered under our Security Deposit Guarantee. If you get money taken from your security deposit for re-cleaning, all you must do is send us a copy of the invoice for our records. The invoice will have an itemized accounting of your charges. We will cut you a check for those line items marked for re-cleaning, no questions asked. This does not apply to carpet cleaning. It also does not apply to repairs, damage, painting, or lost items that you may be charged for. It will be nullified if you stay in the house between our appointment and your inspection.

How does the Satisfaction Guarantee work?

Every company makes mistakes: the measure of a company is not in the things they do right, but how they handle things when a job site goes wrong. If we missed the mark for you, please contact us within 24 hours of your clean with a list of any areas you would like re-addressed. We are happy to come back and re-clean areas within our scope of work within 24 hours for free. We cannot guarantee work outside of a 24 hour window. The Satisfaction Guarantee covers all occupied homes, unless otherwise specified.

Can you just clean part of my house for the move out clean?

Yes. Some clients ask us to clean the hard parts— usually the kitchen and bathrooms— while they complete the rest. However, this service is covered by our 24 Hour Satisfaction Guarantee, not our small-town-famous Security Deposit Guarantee. The itemized invoice does not notate which room a deficiency is in, and we cannot guarantee work that we have not completed.

Is there a deposit to schedule my clean?

Yes. We require a 50% deposit on all jobs. Our work schedule is pretty packed, and there are other customers on our waitlist, too. We need to know you’re truly serious about being on our schedule. The deposit goes towards that clean and at the end of it, you only pay the other half.

Are there cancellation fees or rescheduling fees?

Cancelling with more than 24 hours’ notice bears no penalty. Cancelling with less than 24 hours’ notice comes with forfeiture of deposit. Cancelling after we’ve already arrived at your jobsite comes with a $200 cancellation fee. As soon as our Technician arrives, they’re on the clockThere is a $0 cancellation fee if you call or text the night before and let us know that we need to cancel or reschedule your appointment.

How far in advance should I book?

You can definitely ask us about last-minute openings but we typically book 3-4 weeks in advance. If you are moving during “Turn Season,” which is from May 1 to August 15 each year, you will want to book no later than March. We’re not joking. It gets crazy.

How far in advance can I book?

Infinitely.

Is carpet cleaning included?

Not in the price we quote you. However, if you also need carpet cleaning services, we can get our partner, Little Apple Carpet Cleaning, dispatched to your home to do a bid. If you use another company for carpets, please schedule them at least four hours after us. We would hate to delay them or ruin their work.

Do I need to be there when you clean?

Please plan on being there to let us in and then again at the end for a walkthrough. We love having the opportunity to explain what we have done, get you a receipt, and let you know if there was anything to note about the property. We have been able to save tenants tons of money by advising them about damaged blinds, burnt out bulbs, and other actionable items. In between, go to the dog park or a coffee shop or a library or for a pedicure or anywhere that makes you feel relaxed. You deserve it!

What do I need to do to the house before a Move-Out clean?

You need to make sure the house is empty (no belongings) and vacant (no humans or pets). We can’t create magic when we can’t access the surfaces needing to be cleaned. If we arrive and find personal property still present, additional fees will apply, whether we need to reschedule or add trash removal services. If packing and loading is not on schedule, keep us in the loop ASAP and our friendly customer service agents will help you build a plan.

What do I need to do to the house before a recurring clean?

No pre-cleaning required. Seriously, momma. You do enough.

Do my utilities need to be on during my clean?

You need to make sure that all utilities are on for the duration of the clean. We need climate control (heat/air conditioning) between 65 nd 75 degrees Fahrenheit, electricity, and hot water to do our work. If utilities are not on for the entire time, there will be a $100 charge. If we cannot complete the job because the utilities are turned off halfway through the clean, this will nullify the Security Deposit Guarantee / Satisfaction Guarantee, and we will charge you for the entire job. If that sounds crazy, you should know that a property manager once expected us to clean an eviction clean in -7 degrees with no heat or running water.